Support

Help with the Cash Hard Club app, orders from the official store, sizing, drop alerts and your data.

Orders & shipping

Every order is placed on our official store (Squarespace), which the app opens in a secure in-app browser. Your order confirmation and shipping updates arrive by email from the store. For anything about an order — status, address changes, returns — email us with your order number.

Sizing

Available sizes are listed on each piece in the app and chosen at checkout. Most tees run true to size with a relaxed fit. If you are between sizes, email us before ordering and we’ll help.

Drop Alerts

Turning alerts on

1. Open the app and tap Alerts.
2. Switch Drop alerts on and allow notifications when your phone asks.
3. Pick the topics you want: new drops, events & tickets.

Turning alerts off

Switch Drop alerts off in the Alerts tab, or turn off notifications for Cash Hard Club in your phone’s Settings. Either stops all alerts immediately.

Not receiving alerts?

• Check that notifications are allowed for the app in your phone’s Settings.
• Focus / Do Not Disturb modes can silence alerts.
• Open the app once after installing so it can register for alerts.

Events & tickets

Tickets are sold through our official store. Your ticket confirmation arrives by email from the store; bring it (on your phone is fine) to the door with a valid government-issued photo ID. Age limits are shown on each event in the app. Ticket refunds, cancellations and changes follow the ticket terms shown on the store at checkout; if an event is cancelled or postponed, email us with your order number.

Your data

The app has no accounts and stores your saved pieces only on your phone. To delete the notification record linked to your device, open the app’s Alerts tab and tap “Delete my alert data”, or email us the alert ID shown there. We delete it within 30 days. Details are in our privacy policy.

Terms & accessibility

Use of the app is covered by our Terms of Use. Need help using the app, website or store with assistive technology? See our accessibility statement or email us and we’ll help you complete your order.

Intellectual property & photo removal

If you believe something shown in the Cash Hard Club app, our alerts or cashhardclub.com uses your work, your photo or your name without permission, email danielwhite@cashhardclub.com with a link or screenshot of where it appears, a description of what you own, and your contact details. We will review it and remove it where appropriate, promptly (we aim for 5 business days).

App problems

If something looks wrong or the app crashes, email us with your phone model, iOS or Android version, and what you tapped. Screenshots help. Updates are published through the App Store and Google Play.